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Customer Service

Customer Service

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Customer Service Outsourcing in the Philippines

As your business attracts more customers and more users, there will inevitably be a larger number of inquiries coming in. Round the clock customer service is an integral part of businesses providing goods and services, especially those in the scale-up phase. Eastvantage can help you with flexible options if you’re looking into outsourcing to the Philippines.

Multi-channel engagement

Eastvantage provides customer service support to companies through multi-channel engagement as part of our CRM outsourcing options:

  • Email support
  • Chat support
  • Phone support 

Eastvantage helps you scale up

Let Eastvantage handle your front line support with our outsourced customer service and we’ll keep your customers happy. Whether you need a team of 5 or 50, we can match your growth pace and set you up with scalability and cost-efficiency in mind. 

Flexible delivery models to choose from

We offer flexible delivery models so we can provide the best Customer Service Outsourcing experience for you. Depending on your preferred operational involvement, our scope of work for your offshore customer service team include: 

  • Recruitment and retention 
  • KPI and metrics establishment 
  • Operations support
  • Performance management 
  • 24/7 IT support
  • HR support
  • Payroll

Whether you are augmenting your existing customer service team onshore or establishing a completely fresh customer service team offshore, Eastvantage has the agility to ensure a plug & play approach to your operations. We can assist you in establishing systems or in simply mirroring your tried and tested setup for a disruption-free transition. 

Let’s establish your offshore customer service team

Our business development team is ready to engage with you. Contact us and let's discuss how to bring more value to your business through outsourcing. You can also check out more success stories in our portfolio.