Why choose Knowledge Process Outsourcing KPO over a traditional BPO service?

KPO Service in Eastvantage

We have already discussed the difference between a KPO and a BPO service. For this article, we want to reiterate the contrast between a Knowledge Process Outsourcing (KPO) company over a traditional Business Process Outsourcing (BPO) company. A vital choice for those want to take their business to the next stage — picking the appropriate outsourcing partner may determine your path to success.


The real deal
BPOs have gained popularity for being the go-to solution for businesses that wish to save on costs, whether it’s for cheaper rent, utility expenses, or cost-efficient mass hiring. The usual job postings in the industry include conventional chat/email/tech support, data entry, and sales. While the BPO industry does its part in providing jobs en masse, KPOs are on the other side of the spectrum.


Why opt for a KPO?
KPOs provide more in-depth expertise in complex areas like legal services, technology, or business and market research. Data and insights-driven, KPOs prioritize providing solutions to your business needs with only specialized knowledge by hiring highly-skilled associates. The right KPO service provider will understand the essence of your business and your vision, making it easier for them to carefully select the right people to form your team. KPOs deliver more of a white-glove service because of the more specialised nature of delivery.


More than just a business transaction
A KPO company provides a more intentional approach to your business — post signing of contract. The right partner will follow through with layered support — be it IT support, human resources, operations support, and management involvement, and of course — your business running smoothly while KPIs are being met. Whether you want to be hands-on or completely offload all the nitty-gritty tasks, a KPO company will be flexible enough to adjust to these requirements early on.


KPO allows you to see beyond
All business owners want to see growth, but not all business owners will easily transcend from their current size or state to something much bigger. An experienced KPO service should know how to handle, analyze, interpret, and use your data and your outsourcing team to meet this goal. If you want to focus on what matters most in your business and if you’re looking for a more bespoke service to further your business potential and reach — a KPO outsourcing provider is a logical choice.


We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Get in touch with us today or send us an email at info@eastvantage.com.