New ICT Department Gives BPO Sect Full Support
Last May, President Benigno Aquino III signed the Republic Act 10844 to create the Department of Information and Communications Technology (DICT). One of its agendas is to support the country’s growing need for more office space.
The DICT will support the BPO industry--which is considered the main driver in the demand for office space, because it is a major contributor in terms of the country's revenue. According to Colliers International, the BPO sect has been growing around 10-15% annually. In fact, Colliers stated that the sector "remains dynamic as its revenues are expected to outpace OFW remittances by 2017."
Aside from office space, the DICT will also mandate policies to train a working force that would have the necessary skills that would meet what the BPO sect needs. Hence the coordination of the DICT and the Department of Education, Commission on Higher Education, and Technical Education and Skills Development Authority. An example for this is the implemented K-12 education format.
Another benefit of the ICT department is that they can foster competition within the industry and of course, garner more foreign investors. As Colliers said, “The signing of the law sends the right signals not only to existing BPO locators but also to the other global players that are planning to participate in the Philippine outsourcing industry.”