Philippines ranked #3 outsourcing destination in the world

Posted on Mon, 07/01/2013 - 14:29
Outsourcing and Offshoring to the Philippines | Eastvantage

The Philippines continues to be one of the top two countries for business process outsourcing (BPO, or IT-BPO) services, thanks to a young and quick-learning workforce and a supportive government, according to Information Technology and Business Process Association of the Philippines (IBPAP) Senior Executive Director Gillian Joyce Virata.

The country's main advantage is the labour force, which is service-oriented, quick to learn and easy to train.

IBPAP senior executive also mentioned that BPO companies consider the Philippines and India in terms of having an educated workforce at competitive rates.

Moreover, she noted that they are coordinating with two to three firms every week, proving that the Philippines is an ideal offshore outsourcing destination.

Tholons, a globalization and investment consultancy firm, ranked Manila the third top BPO city in the world, behind only Bangalore and Mumbai, in its annual ranking of the top 100 global outsourcing destinations. 

The organization also mentioned the continuous effort of the Philippine IT-BPO industry in maintaining its position in voice-based outsourcing processes while venturing into other offerings such as healthcare information management (HIM)outsourcing , IT outsourcing, software development, game development, and animation.

Another advantage the local IT-BPO industry has over the rest is its having the government's full support, even though economists have been saying that the BPO industry is not the solution to job generation in the country.

This is one of the reasons why Dutch financial services company ING has recently established a new back office in the Philippines, ING Bank country manager said.

Eastvantage, the Belgian owned Infornmation and Technology outsourcing hub had clearly understood this. Since 2009, we have delivered high quality outsourcing services to western entrepreneurs seeking for qualified web developers, software developers, virtual assistants, customer service representatives and accountants. Our clients from Belgium, Netherlands, Australia, Hong Kong and Asia Pacific have clearly identified Eastvantage offered the right mix for supporting their operations.