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24/7 Customer, Product and Vendor support

The Project

Build a 24/7 English-speaking e-commerce chat, voice and email support for the biggest hobby e-commerce store globally

The Challenge

Fast ramp-up, onboarding, training, and startup for a large number of customer service agents in 3 weeks, with the foresight to grow exponentially over the next quarters.

The Solutions

Set up a dedicated 24/7/365 team

Assigned a full team structure including team leads, QA, Product specialists, payment specialists, and training team

Train and implement procedures and tools

Tools: Live2Support, Zendesk, Comm100, All cloud-based

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24/7 Customer, Product, and Vendor support