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Hobbyking Online Hobby Store

"Eastvantage has excellent services. It has the structure and the right people to scale according to your business needs. They are not only a great outsourcing operations, I actually consider them as my colleagues more than business partners because of how closely we work together. They have a team of energetic and experienced top management who I felt very comfortable to rely a part of the operations with. I highly recommend Eastvantage to anyone looking to take advantage of the Asia market."

 

Leason Chan

VP For Operations, Hextronik Ltd. (Hobbyking.com)

 

 

 

The Challenge

HobbyKing.com is the world's largest online hobby retailer, and is a client that has grown vertically with Eastvantage. We provide HobbyKing.com with end-to-end customer support, handling email enquiries related to product support, relationship management, billing and refunds, and shipping updates. 

The Solutions

Our 24/7 Email Customer Support operations have the following in place:

  • Dedicated recruitment and continuous pooling of candidates 
  • Assigned Team Leaders 
  • Assigned Training Team and Product Specialists
  • Clearly defined KPIs and standard reporting formats
  • Dedicated Account Director

 

Website
http://www.hobbyking.com
Company Name
HobbyKing.com

24/7 Customer Support for Email