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customer support representatives that are focused on the customer's logistics needs

The Project

One of our clients headquartered in Melbourne, Australia, aims to efficiently provide the highest quality customer service & flexible logistics solutions at a competitive market price without impacting service, within Australia and New Zealand. They strive to be the best value provider and continue to build their tradition of reliable, personalised transportation services.

The Challenge

As they continue to expand their operations, more and more queries come in their way. And to continue providing the best service, they would need customer support representatives that would be able to give information to customers in a hasty and quality manner.

The Solutions

With Eastvantage, they created a team of customer support representatives that are focused on the customer's logistics needs. All of the queries are being passed on to their Manila team and they continue with having the reputation of being a company that is more than transporting products from point A to point B. The client has been recognised for providing capabilities beyond the typical freight transportation over the years.

Eastvantage provides inspired solutions to outsourcing challenges. Click on the following links to find out more about our flexible Outsourcing Solutions, Range of Expertise, and Success Stories.

Building a focused CRM team for customer's logistics needs