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The Project
High touch customer support for the biggest online curated marketplace in Australia
The Challenge
Form a pilot team that can efficiently transition customer service from AU to PH, and be able to support the growth as the company expands its market
The Solutions
Screen for experienced CSRs with the appropriate soft skills and put a team lead with experience in large scale e-commerce Customer Service team management. This team just celebrated its 7th year with Eastvantage and they are still forecasted for continuous growth.
Tools: Skype, ZenDesk, Cloud / web-based
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