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High Touch Customer Service for Australian Marketplace

The Project

High touch customer support for the biggest online curated marketplace in Australia

The Challenge

Form a pilot team that can efficiently transition customer service from AU to PH, and be able to support the growth as the company expands its market

The Solutions

Screen for experienced CSRs with the appropriate soft skills and put a team lead with experience in large scale e-commerce Customer Service team management. This team just celebrated its 7th year with Eastvantage and they are still forecasted for continuous growth.

Tools: Skype, ZenDesk, Cloud / web-based

 

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High Touch Customer Service for Australian Marketplace