Online Travel Agency 24/7 Reservation Desk

The Project

Support the flight search and ticketing functions of the AU market from Manila

The Requirement / The Challenge

The client, an Australian online travel agency, needed overnight coverage for clients from 6 PM to 8 AM in Brisbane local time. Since it is not easy to find local professionals who are willing to work on this schedule on a consistent basis, the client considered outsourcing to Manila that has this capacity.

The Solution

Eastvantage onboarded a team of highly experienced Travel Reservations Specialist for the client. Eastvantage also created a secure and monitored environment for dealing with sensitive information.

Tools: Sabre, Salesforce

Eastvantage provides inspired solutions to outsourcing challenges. Click on the following links to find out more about our flexible Outsourcing Solutions, Range of Expertise, and Success Stories.

Online Travel Agency 24/7 Reservation Desk