Support the flight search and ticketing functions of the AU market from Manila
The client, an Australian online travel agency, needed overnight coverage for clients from 6 PM to 8 AM in Brisbane local time. Since it is not easy to find local professionals who are willing to work on this schedule on a consistent basis, the client considered outsourcing to Manila that has this capacity.
Eastvantage onboarded a team of highly experienced Travel Reservations Specialist for the client. Eastvantage also created a secure and monitored environment for dealing with sensitive information.
Tools: Sabre, Salesforce