Support the flight search and ticketing functions of the AU market from Manila
The client needed overnight coverage for clients from 6 PM to 8 AM, in Brisbane local time. Since it is not easy to find local professionals who are willing to work on this schedule on a consistent basis, Bestjet considered outsourcing to Manila that has this capacity.
Eastvantage onboarded a team of highly experienced Travel Reservations Specialist for Bestjet. Eastvantage also created a secure and monitored environment for dealing with sensitive information.
Tools: Sabre, Salesforce