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Engineers & Service Desk Analysts for leading AU ICT company

The Project

The client is an IT, communications, and cloud services company; a major player in the Australian ICT market with a presence in the Asia Pacific. They have over 400 employees globally and are looking at expanding their workforce with Eastvantage. They build and manage communication, application and infrastructure solutions.

The Challenge

The client has an existing Service Desk team hosted in another office within Manila. The plan is to transition the core team to Eastvantage while kickstarting a fresh team and downsizing the number in the other partner location. This needs to be done in a labor-compliant manner, with contractual sensitivity, while the growth needs to be achieved with better speed and quality compared to their current partner.

The Solutions
  • Alignment with the client on hiring requirements from Day 1 and establishment of headhunter team composed of technical recruiter, accounts, operations, IT and HR
  • Close coordination between client and EV project management team
  • Frequent touch points and alignment in screening and decision making

They started out with outsourcing only SDAs until they also trusted Eastvantage to hire highly-skilled engineers to support their continued growth. They are now 22 in the team and are still forecasted to grow in the coming years.

Eastvantage provides inspired solutions to outsourcing challenges. Click on the following links to find out more about our flexible Outsourcing Solutions, Range of Expertise, and Success Stories.

Engineers & Service Desk Analysts for leading AU ICT company