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JFS

"Through daily Skype calls, it feels like the Eastvantage team is an in-house team located on another floor in our building. JFS would definitely recommend Eastvantage as an IT offshore solution. We've contacted many other companies to compare their recruitment process, their involvement, and their pricing. Eastvantage proved to be the right choice."

 

Sacha Vandewalle, Software Development Manager, JFS

 

 

 

The Challenge
 
Eastvantage’s OpenERP specialists have worked on several projects for the in-house management of Janssens Field Services. From scratch, our team has created a ticketing system, a coaching tool, a fleet manager, and customised existing workflows. To date, more and more features are being added based on additional requirements, supporting the evolution and innovation of JFS. 

• To create an open source integrated enterprise resource planning (ERP) software for small and medium businesses

• To develop new module that contains API method of the current ticketing system handling events for the project

• Key Performance Indicator (KPI) to keep track of the performance of technicians and call agents

• To create a technician scheduling system to track the availability of technicians per area/zone who speak the language of the customer

• To implement a dispatching system that allows dispatchers to control the order of technicians’ work order per day

• To create a system for call agents to log events that happened during the calls and trigger the necessary actions after

• To develop additional tracking system for warehouse management functions

The Solutions

• Developing each system from scratch

• Producing a new module that contains wrapper methods

• Designing and writing KPI methods that generate statistics in Python and translated by PHP

• Providing APIs for clients

• Creating new modules to track inventory and stock movement in particular

• Integrating additional modules into the existing ERP system

 

Technology:

• Python

• XML

• PostgreSQL

• OpenERP

• PHP

• JavaScript

• CakePHP

• JQuery

• XML-RPC

Website
http://www.jfs.be/
Company Name
Janssens Field Services

OpenERP software development and maintenance for the leading telecom installer in Belgium