Managed Services in the Philippines
Managed Services is a full-service BPO solution wherein we assume the ongoing responsibilities of managing and monitoring your operations. This type of outsourcing service allows you to offload the operational complexities and allows you to keep your eyes on your core business while being assured of consistent performance.
As your managed services provider, our solutions will make you achieve goals and see results. We bring the right tools, staff, and processes to get you the results and outcomes you expect, guaranteed.
Managed Services: Solutions Focused on Delivering Outcome
Eastvantage will commit to future improvements in quality, speed, and accuracy. With resources and professional support from a stable partner in Manila, you can allow your business to grow and transform. From project planning, performing tasks, to reporting key indicators, our team works with your organization in mind. This service model is ideal for IT support, customer support, product support, and accounting.
End-to-end Responsibility for Results
In our Managed Delivery Service model, Eastvantage assumes end-to-end responsibility for delivering end results to you. This includes recruitment and talent retention, setting up your own space, connectivity, and tools, as well as covering processes related to operations including Human Resources and Finance. Eastvantage as a managed service outsourcing provider assumes the task of delivering outcomes so you can focus on strategic growth.
Our core responsibilities under the Managed Services model include:
- Strategic project roadmap
- Recruitment and dedicated staff
- KPI management
- Human Resources and Finance
- IT and connectivity
- Operations management
- Process documentation
- Reporting and analysis
- Training and development
Managed Operations is Steered Towards Total Process Ownership
From the start of our engagement, our team is geared towards transitioning process ownership from client-led to Eastvantage-owned. We employ a strictly monitored phased approach supported by a governance model to guide success and ensure minimal disruption to current operations.
Businesses at the apex of growth or transformation will recognize the need for sustained support from a partner with the tools, processes, and expertise to mobilize Managed Services.
Learn More About Our Managed Services Model
We provide end-to-end customer experience delivery with our Managed Services. Keep your eyes on production and your customer support on auto-pilot with your own team in the Philippines.
Speak to our business development team today for more information. You can also read the following links to find out more about our outsourcing solutions, areas of expertise, and success stories.